I've received lots of help on this forum over the years. I've also had lots of issues that haven't been answered here. Jon actually mentions that problem in the video as one motivation for building MyServers, to make things easy for "less sophisticated users" who run into dead ends. But the forum is full of obsolete posts, obsolete documentation, unsolved problems, dated information he also acknowledges as a problem for users. Please note that I'm not taking potshots at community members who provide support on this forum. There are too many users, too many problems, too many new features with, unfortunately, too many bugs. Limetech and the forum has been doing a precarious balancing act for years.
If limetech wants to continue scaling, they need to automate support requests and provide better support. UPC and MyServers appear to be a step in that direction. As pointed out earlier, through that mechanism, they get fuller info about the server being supported.