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Recent site outage **Update**

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limetech:
Below is email from a level-2 tech.  They want to move my site to another server, but in order to do this they have to change DNS records, which means DNS needs to propagate around the globe again (so much for "cloud" hosting).  I'm going to let them do this, because honestly, I have bigger fish to fry right now.  I don't want to go through all the hassle of moving hosts again at this time, but as soon as release 5.0 is "final", believe me, I'll be revisiting this.

The effect is going to be this.  At 8PM PST today, I will put the forum in "Maintenance Mode".  At 9PM PST (they say), they will start moving the files and databases to some other server, and when they tell me it's complete, I will put the forum on the new server back to "Normal Mode".  So when you see the forum in Normal mode starting later this evening, you'll know you're seeing the new server.
Hello Thomas,

First of all, we sincerely apologize for all inconvenience you have experienced.

We do not put too much accounts together on our cloudhosting servers, but sometimes just few accounts may cause high load on server which influence other users. We currently have similar situation on server your account is located on. Your site is not the main reason of load, but along with others cause sometimes significant overload on server.

So let's me propose next solution: we will migrate your account to another cloudhosting server, where load is minimal. We will investigate issues with overloaded server nevertheless, but this could take some time, so right now migration should solve your issues faster. It will take about 24 hours and there will be no downtime -- we will copy your data, change DNS settings for your site, wait until propagation completely finished and only then remove data from old server.

Please confirm, if you want us to migrate your account.
--
Kind regards,

Taras Bondarchuk
L2 Support Engineer
VPS.NET

Johnm:
thanks for the update...

It sounds like a good idea for now.

c3:
Sounds like they are addressing their issue at a slight inconvenience, seems worth the effort.

dgaschk:
They sound incompetent.

BRiT:
It also sounds like the typical oversell capacity and hope no one uses it business approach. That or they're simply incompetent.

Fortunately for the sites I run, we opted to go with dedicated hardware from the get-go to avoid hassles such as these. The only issues we've run into in the 10+ years of doing so is with hardware failures, but that happens in either situation.

Currently we're pleased with the support and assistance Softlayer has provided.

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