Policies

Warranty

Lime Technology hardware products come with a one-year limited warranty from the date the product was purchased. This warranty is not transferable and is only granted to the original purchaser of the product. This warranty does not include software, hard drives, or any third party products including software and hardware included with the warranted product. In the event of a defect, Lime Technology will remedy the problem by repair or replacement, as deemed necessary, provided that the unit has not been subjected to misuse, abuse, or non-Lime Technology authorized alteration, modification, repair or installation.

The conditions not covered by warranty may include but not be limited to damage caused by accident, misuse, abuse, failure to follow instructions given in accompanying documentation, use of non-Lime Technology supplied or approved replaceable components, exposure of media to strong magnetic fields, exposure to extreme environments such as temperature, humidity, shock, vibration and power surges.

Under no circumstances shall Lime Technology, LLC be liable for any damages, including lost profits, savings or other incidental or consequential damages from use or misuse of Lime Technology products. In no way shall Lime Technology’s,  liability exceed the price paid for the product from any damages resulting from the use of the product, it’s software components or it’s documentation.

In order to have the malfunctioning unit repaired or replaced, the Customer must contact Lime Technology for repair authorization within the warranty period. The Customer must be able to provide a proof of purchase including the date of purchase. The Customer must agree that if the unit is found not to be eligible for warranty service due to any misuse defined in this warranty, the Customer may be charged for repair or replacement of the unit. The Customer must agree that replacement unit may not be a brand new unit, though the condition of the replacement unit may equal or exceed the original purchased unit.

Charges

All credit card orders will be charged at the time of order. For international orders, the preferred method of payment is PayPal. Customer is responsible for any customs, duities, or VAT.

Sales Tax

California residents: applicable sales tax will be added to all orders except downloaded Registration Keys, which are currently exempt from California sales tax.

Returns

Any customer not satisfied with any hardware product they purchased may return it to Lime Technology within 30 days of shipment. All returns are subject to a 15% restocking fee. Shipping costs are non-refundable. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping charges and all risk of loss for the returned product during shipment. All returned products must be 100% complete, in new condition and free from any wear or damage to any components. Returns must be made in the original shipping container and packaging. If any component is missing or damaged, Lime Technology may choose to impose additional charges against the Customer for replacement of the missing or damaged component.

Please note there are no returns for Registration Key files.

Hard Drives

Any hard drive purchased through Lime Technology is covered through the hard drive manufacturer’s warranty.

Privacy

Like you, we like to shop on the Internet without worrying about our private information being used for purposes we didn’t intend.

Sharing Customer Data: We do not and will not sell, give or share our customers’ names and contact info to any other vendor or any bulk mailing service.

Spamming: We do not send unsolicited email to anyone, nor do we authorize anyone else to do so on our behalf.

Credit Card Info: For Visa, Mastercard, and Discover purchases, we use an outside credit card processing service (First Data); we have limited access to the credit card information that you supply when charging your purchase, and rely on First Data to protect that information.  Customer credit card information is not stored locally by Lime Technology.

Cookies: Our shopping cart (SecureNetShop) requires use of a cookie which stores the shopping cart contents. We do not have access to the information in those cookies.

PCI Compliance: provided by PCI Rapid Comply.